Resident Experience & Leasing Manager

American Homes 4 Rent, L.P.; Phoenix (AZ); On-site; USD 63,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Employee stock purchase plan

Tuition reimbursement

9 paid holidays per year

Job summary

American Homes 4 Rent, L.P. in Phoenix, AZ is seeking a dedicated Resident Manager to oversee a portfolio of single-family homes, delivering a superior resident experience and ensuring smooth tenancy operations from move-in to lease renewal.

You will resolve service issues, manage collections and evictions as needed, coordinate move-outs, and work with local teams to maintain compliance and occupancy targets.

Qualifications

• High School Diploma/GED required.
• Bachelor’s degree in real estate, finance, business management, or a related field preferred.
• Minimum of three (3) years of directly related experience in Property Operations, Real Estate, or Property Management preferred.

Responsibilities

• Foster positive relationships with residents in your assigned portfolio.
• Respond promptly and professionally to resident inquiries, striving for swift resolution.
• Drive lease renewals and execute new leases within the market.
• Conduct move-out reconciliation, assess damages, and determine resident chargebacks in accordance with state laws.
• Implement collection strategies to minimize evictions and delinquencies.
• Represent the company at eviction hearings and monitor HOA compliance.

Skills

Communication skills

Tenant relations

Negotiation

Customer service

Education

Bachelor's degree in real estate

Tools

Microsoft Office

Property management software

Job description

American Homes 4 Rent, L.P. in Phoenix, AZ is seeking a dedicated Resident Manager to oversee a portfolio of single-family homes, delivering a superior resident experience and ensuring smooth tenancy operations from move-in to lease renewal.

You will resolve service issues, manage collections and evictions as needed, coordinate move-outs, and work with local teams to maintain compliance and occupancy targets.