Resident Experience & Leasing Lead

CPM, Inc.; Plainfield (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plans

401(k) with company match

Life and disability insurance

Parental leave

Job summary

Continental Properties is seeking a Resident Relations Manager for the Sixteen-30 community in Plainfield, IL. You will lead daily operations, drive leasing, manage resident relations, and supervise financial reporting with a focus on occupancy and renewals.

Your role reports to the Community Manager and requires a customer-centric approach, strong organizational skills, and the ability to balance front-office tasks with on-site operations.

Qualifications

• 2+ years of apartment leasing experience with strong resident relations and property finances.

Responsibilities

• Drive leasing from first contact to move-in, respond to inquiries, conduct tours, and coordinate seamless move-ins.
• Deliver an exceptional resident experience with a courteous, professional attitude and by maintaining tour-ready units and clean, inviting model and tour path daily.
• Manage rent collection, payments, monthly financials, and delinquency management while building relationships with residents.

Skills

Apartment leasing

Resident relations

Rent collection

Financials & reporting

Job description

Continental Properties is seeking a Resident Relations Manager for the Sixteen-30 community in Plainfield, IL. You will lead daily operations, drive leasing, manage resident relations, and supervise financial reporting with a focus on occupancy and renewals.

Your role reports to the Community Manager and requires a customer-centric approach, strong organizational skills, and the ability to balance front-office tasks with on-site operations.