Resident Experience & Leasing Coordinator

RPM Living; Richardson (TX); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Weekly pay for onsite associates

Healthcare coverage for full-time

401(k) with company match

Paid time off

Job summary

RPM Living in Richardson, TX seeks an Assistant Community Manager to greet prospects, process applications, manage leases and renewals, and handle rent collections with a focus on resident satisfaction and timely moves.

You will promote property visibility via effective communication and social media, coordinate move-ins/outs, enforce lease terms, renewals, assist with market research, and ensure timely paperwork during peak periods.

Qualifications

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing. A background in accounting combined with customer service is also preferred.
• Microsoft Office Suite, Project Management

Responsibilities

• Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements
• Keep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager's approval, and follow up with applicants on their status
• Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation
• Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal data
• Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix (or equivalent) as needed
• Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement Completes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner

Skills

Customer service

Leasing experience

Microsoft Office

Project management

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Project Management

Job description

RPM Living in Richardson, TX seeks an Assistant Community Manager to greet prospects, process applications, manage leases and renewals, and handle rent collections with a focus on resident satisfaction and timely moves.

You will promote property visibility via effective communication and social media, coordinate move-ins/outs, enforce lease terms, renewals, assist with market research, and ensure timely paperwork during peak periods.