Resident Experience & Leasing Assistant Manager

Bear Development Inc.; Kenosha (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) matching

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-Term Disability

FSA/HSA options

Paid time off

8+ paid holidays

Voluntary benefits

Education and advancement

Job summary

Bear Real Estate Group is seeking an Assistant Community Manager to support the Property Manager in Kenosha, WI. This role focuses on delivering an exceptional resident experience, assisting with leasing activities, and maintaining administrative accuracy across Lofts 2, Brookstone Homes, Maplewood Apartments, and Kathleen’s Court.

The ideal candidate has 2+ years of multi-housing experience, strong Fair Housing knowledge, and proficient use of RealPage/OneSite and Microsoft Office.

Qualifications

• High school diploma or GED required; associate or bachelor's degree preferred or equivalent experience
• Must have 2+ years of multi-housing experience
• Strong Fair Housing knowledge required
• Excellent written and verbal communication skills
• Proficiency in RealPage/OneSite or comparable property management software
• Proficiency in Microsoft Office (Outlook, Teams, Word, Excel, etc.)
• Valid driver's license and reliable transportation
• Must demonstrate strong customer service skills, financial, problem solving, teamwork, accountability, and communication skills
• Collaboration & Communication: Works seamlessly with team members and provides clear, timely reports to leadership
• Quality & Safety Focus: Ensures a consistent standard of high-quality work, compliance, and resident safety

Responsibilities

• Deliver a professional, welcoming front-line experience for prospects and residents through tours, follow-up, communication, and service recovery
• Support daily leasing activities: lead management, application intake, tour readiness, and renewal support to help achieve occupancy goals
• Maintain accurate online listings and ensure property information is current and aligned with company standards and processes
• Assist with resident engagement efforts (events, communications, community standards) to support retention and reputation
• Prepare and organize documentation for move-ins, renewals, and transfers
• Track renewal schedules, assist with resident notice delivery per policy, and help ensure timely completion through proactive follow-up
• Assist with waitlist/interest list administration and applicant processing in alignment with Resident Selection Criteria
• Support rent collection efforts through resident communication, documentation, and follow-up; assist in delinquency tracking and weekly reporting
• Ensure rents are collected, posted, and accurately recorded in the resident’s ledgers
• File residents for Eviction/Legal/Collections action with direction from the Property Manager
• Prepare and file notices as directed by the Property Manager
• Assist with delivery tracking for required non-payment/small-balance notices per process and accelerate issues timely
• Assist with reporting cadence (weekly/monthly operational snapshots) and accuracy of resident, leasing, and collections data
• Assist the Property Manager by ensuring all vendor invoices are received monthly and sent to AP timely once approved
• Assist with vendor access and scheduling
• Participate in site walks and standards checks (curb appeal, leasing presentation, common areas) and help implement corrective actions
• Ensure all incidents, injuries, property damage, and emergencies are documented and reported promptly
• Enforce company safety procedures and maintain site emergency plans
• Maintain confidentiality, professionalism, and internal controls expectations in all resident and business matters

Skills

Multi-housing experience

Fair Housing knowledge

Customer service

Communication

Problem solving

Teamwork

Reporting

Education

High school diploma or GED

Associate or Bachelor's degree preferred

Tools

RealPage/OneSite

Microsoft Office

Job description

Bear Real Estate Group is seeking an Assistant Community Manager to support the Property Manager in Kenosha, WI. This role focuses on delivering an exceptional resident experience, assisting with leasing activities, and maintaining administrative accuracy across Lofts 2, Brookstone Homes, Maplewood Apartments, and Kathleen’s Court.

The ideal candidate has 2+ years of multi-housing experience, strong Fair Housing knowledge, and proficient use of RealPage/OneSite and Microsoft Office.