Resident Experience & Leasing Assistant Manager

Royal American Management; Houston (TX); On-site; USD 23,000 - 25,000; Full time

Job summary

Royal American Management is seeking an Assistant Community Manager for a full-time property in Houston, TX. The role supports leasing activities, marketing, resident relations, and budget processes under the Community Manager guidance.

You will handle daily administrative tasks, data recording, and customer service, while maintaining compliance with housing programs and company policies. A strong attendance record and professional communication are essential.

Qualifications

• High School Diploma or Equivalent required.
• Minimum of one year property management experience preferred.
• Experience in affordable housing, Tax Credit, HUD and/or Rural Development preferred.

Responsibilities

• Create a positive, welcoming environment for residents and staff.
• Assist Community Manager in attracting, screening, and selecting prospective residents per policies.
• Maintain knowledge of market conditions affecting leasing and operations.
• Assist in developing marketing campaigns for apartment leasing.
• Assist with resident services programming.
• Maintain rent collection procedures and follow up on delinquencies.
• Deliver rent deposits to bank and submit documentation.
• Oversee security deposit administration and refunds.
• Assist with accounts payable procedures.
• Assist in preparing the annual operating budget with the Community Manager.
• Monitor landlord-tenant relations and mediate disputes when needed.
• Use maintenance software to enter service requests and review reports.
• Inspect apartments and common areas for move-in condition and cleanliness.
• Ensure contractors/vendors have approval before work and monitor activity.

Skills

Customer service

Communication

One Site experience

Time management

Computer literacy

Education

High School Diploma or Equivalent

Job description

Royal American Management is seeking an Assistant Community Manager for a full-time property in Houston, TX. The role supports leasing activities, marketing, resident relations, and budget processes under the Community Manager guidance.

You will handle daily administrative tasks, data recording, and customer service, while maintaining compliance with housing programs and company policies. A strong attendance record and professional communication are essential.