Resident Experience & Leasing Assistant

Bryten; High Desert (NM); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision insurance

HSA with employer contributions

401(k) with company match

Life & Disability Insurance

Paid vacation

Paid holidays

Wellness programs

Professional development

Supplemental benefits

Job summary

Bryten's Villas de la Terraza in Albuquerque, NM, seeks an Assistant Community Manager to support daily operations, enhance resident experience, and help meet leasing and occupancy goals.

This on-site role involves managing resident accounts, rent collections, processing applications, coordinating maintenance, and ensuring Fair Housing compliance. Strong customer service, organization, and multitasking are essential; bilingual skills are a plus.

Qualifications

• Two+ years residential leasing and/or property management experience preferred.
• Strong customer service and interpersonal communication skills.
• Experience with rent collections and financial processes preferred.
• Proficient in MS Office; knowledge of property management software is a plus.

Responsibilities

• Assisting with daily operations and overall performance of the community
• Managing resident accounts, rent collections, payment processing, delinquency follow-up, and notices
• Supporting leasing, occupancy, and resident retention through customer service and operational support
• Processing applications, screenings, and assisting prospective residents during leasing
• Coordinating with maintenance to ensure timely service and turnover of apartments
• Responding professionally to resident questions and requests
• Maintaining resident files, financial records, and documentation
• Assisting with lease renewals, move-ins, move-outs, and communications
• Supporting marketing, resident engagement, and occupancy initiatives
• Ensuring compliance with Fair Housing and company policies
• Assisting Community Manager with financial reporting and performance monitoring
• Performing other duties as assigned

Skills

Property management exp

Leasing experience

Customer service

Office organization

Multitasking

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Yardi

ResMan

OneSite

MS Office

Job description

Bryten's Villas de la Terraza in Albuquerque, NM, seeks an Assistant Community Manager to support daily operations, enhance resident experience, and help meet leasing and occupancy goals.

This on-site role involves managing resident accounts, rent collections, processing applications, coordinating maintenance, and ensuring Fair Housing compliance. Strong customer service, organization, and multitasking are essential; bilingual skills are a plus.