Resident Experience Leader & Property Operations Manager

Greystar; Charlotte (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid time off and holidays

Housing discount at Greystar managed</

401(k) with company match

Job summary

Greystar seeks a Community Manager to oversee daily operations, financial performance, and resident experience at a multifamily community. You will lead on-site teams, ensure compliance with policies, and drive strategic planning to deliver an exceptional living environment.

You will manage budgets, rent collections, vendor relationships, and leasing activities while promoting resident satisfaction and community culture. Strong leadership and communication are essential.

Qualifications

• Bachelor’s degree preferred in Business Management, Real Estate, or related field.
• 4-6 years minimum of relevant experience in property management, sales, marketing, and customer service.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, conflict resolution, and customer service skills.
• Detail-oriented and self-motivated with the ability to work independently, as a leader, and as a team member.

Responsibilities

• Provides input into budget development by analyzing financial data and marketing information.
• Sets rent rates, ensures timely collection and posting of rent and fees, and prepares monthly financial reports.
• Approves vendor invoices, ensures insurance certificates are valid, and coordinates communications between vendors, accounting, and owners.
• Controls expenditures within approved budgets and manages petty cash balance.
• Oversees lease enforcement, applications, renewals, inspections, notices, evictions, and late fees as per the lease terms.
• Gathers market trends and implements marketing and leasing strategies to reach occupancy and revenue goals.
• Promotes resident satisfaction by addressing complaints and service requests, ensuring maintenance standards are met.
• Conducts regular property inspections to maintain safety, cleanliness, and curb appeal.
• Supervises staff hiring, onboarding, and performance management in line with company policies.

Skills

Property management

Customer service

Communication

Leadership

Multitasking

Education

Bachelor's degree

Tools

Entrata

Yardi

OneSite

Job description

Greystar seeks a Community Manager to oversee daily operations, financial performance, and resident experience at a multifamily community. You will lead on-site teams, ensure compliance with policies, and drive strategic planning to deliver an exceptional living environment.

You will manage budgets, rent collections, vendor relationships, and leasing activities while promoting resident satisfaction and community culture. Strong leadership and communication are essential.