Resident Experience Leader

UDR, Inc.; California (MO); On-site; USD 82,000 - 92,000; Full time

Benefits offered by this job

10% annual bonus potential

Comprehensive benefits package

401(k) with company match

Job summary

UDR, Inc. in Marina del Rey, CA, seeks a Resident Services Manager to oversee customer service and resident relations at The Westerly on Lincoln, Jefferson at Marina del Rey and Tierra del Rey, with the role based at The Westerly on Lincoln.

You will lead a team to deliver an outstanding living experience, drive occupancy and retention, and manage daily operations across service, administration and vendor relations.

Qualifications

• Multi-family operations experience required.
• Supervisory/managerial experience required.
• Experience managing eviction processes and resolving escalated resident issues.
• Customer service experience required.
• Proficiency with modern technology (computers, smartphones) preferred.

Responsibilities

• Lead a team to deliver exceptional living experiences and drive occupancy/retention.
• Oversee resident relations, answer questions, and conduct tours for prospects.
• Manage daily operations across service, administration and vendor relations.
• Ensure compliance with policies and procedures and monitor performance.

Skills

Multi-family operations

Supervisory/managerial experience

Customer service experience

Eviction process management

Technology proficiency

Education

Hospitality management degree or related field

Job description

UDR, Inc. in Marina del Rey, CA, seeks a Resident Services Manager to oversee customer service and resident relations at The Westerly on Lincoln, Jefferson at Marina del Rey and Tierra del Rey, with the role based at The Westerly on Lincoln.

You will lead a team to deliver an outstanding living experience, drive occupancy and retention, and manage daily operations across service, administration and vendor relations.