Resident Experience Lead - Property Community Manager

Hines; Columbia Heights (MN); On-site; USD 78,000 - 88,000; Full time

Job summary

Hines in Columbia Heights, MN seeks a Community Manager for Gibson/Ox-Op to lead daily operations, manage a team, and meet financial and operational goals while upholding Hines standards.

You will oversee rent collection, leasing, and resident satisfaction; ensure policy compliance. Strong communication and on-site property management experience are essential for success in this role.

Qualifications

• High school diploma or equivalent; college degree is a plus.
• Two or more years of experience as a residential community/property manager.
• Experience with property management software preferred; Entrata experience a plus.
• Proficiency in Microsoft Office and property management software to complete required reports.
• Strong customer service orientation.
• Excellent verbal and written communication skills.
• Work indoors approximately 95% of the time and outdoors 5% of the time.
• Ability to lift up to 25lbs.
• Be accessible 24 hours a day in case of an emergency and perform on-site operations management during disasters.
• Transfer properties and work overtime as business needs deem appropriate.
• Flexible schedule including weekends and holidays.

Responsibilities

• Provides leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed their expectations.
• Provides input into the development of budgets for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns
• Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports
• Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased and ensuring validity of certificates of insurance
• Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund
• Oversees the lease enforcement process by approving prospective resident applications, renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and collects late fees and other charges as allowable and stated in the terms of the lease
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues
• Ensures the property’s maintenance team members comply with the Hines’s standards with respect to responding and completing resident service requests
• Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal
• Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed

Skills

Customer service

Verbal and written communication

Microsoft Office

Education

High school diploma or equivalent

Tools

Entrata

Job description

Hines in Columbia Heights, MN seeks a Community Manager for Gibson/Ox-Op to lead daily operations, manage a team, and meet financial and operational goals while upholding Hines standards.

You will oversee rent collection, leasing, and resident satisfaction; ensure policy compliance. Strong communication and on-site property management experience are essential for success in this role.