Resident Experience Lead — Assistant Community Manager

Blue Castle Agency; Saint Petersburg (FL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Hourly pay

Medical coverage

Dental and vision coverage

Life and AD&D insurance

401(k) with company match

Generous PTO and paid holidays

Job summary

Blue Castle Agency in Saint Petersburg, FL is seeking an Assistant Community Manager to support two communities and the on-site Community Manager. You will be the on-site right hand, ensuring smooth daily operations for residents and staff.

Responsibilities include coordinating show-ready homes, handling applications and leases, rent collection, notices, resident relationships, reviews, tickets, and vendor coordination, with a focus on timely, friendly service.

Qualifications

• 1+ year of customer service, sales, or administrative experience.
• Able to step up and make decisions when on-site.
• Strong organizational skills for ledgers, billing and work orders.
• Working knowledge of Fair Housing Standards or ability to learn quickly.
• Comfortable with vendor coordination and general administrative work.
• Genuine care for the resident experience.
• Clear, friendly communication — first face residents/prospects see.

Responsibilities

• Support the Community Manager in day-to-day operations and lead when needed.
• Keep homes and the community ready to show and route prospects promptly.
• Manage resident applications and leases during ownership changes.
• Assist with rent billing and on-time collections to minimize delinquencies.
• Prepare legal notices and payment agreements per state law.
• Build resident relationships with urgency, empathy, and follow-through.
• Generate Google reviews, resolve resident tickets, and maintain ledgers.
• Move work orders forward to resolution within 48 hours.
• Coordinate with grounds vendors and follow up on improvement plans.

Skills

Customer service

Sales

Administrative

Organizational skills

Fair Housing knowledge

Communication

Job description

Blue Castle Agency in Saint Petersburg, FL is seeking an Assistant Community Manager to support two communities and the on-site Community Manager. You will be the on-site right hand, ensuring smooth daily operations for residents and staff.

Responsibilities include coordinating show-ready homes, handling applications and leases, rent collection, notices, resident relationships, reviews, tickets, and vendor coordination, with a focus on timely, friendly service.