Resident Experience & Events Coordinator

ccmcnet; Hendersonville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

CCMC is seeking a friendly Community Ambassador to serve as the first point of contact for guests, residents, and potential buyers, delivering tours and sharing community information.

You'll support the marketing team with planning events, manage front desk duties, and help produce weekly sales and traffic reports while maintaining a welcoming, resident-centric environment. Flexibility for weekend events is required.

Qualifications

• Minimum 2 years of customer service experience with strong project management and multitasking in fast-paced environments.
• Alternatively, a minimum of six months’ experience with excellent customer service skills and telephone etiquette will be considered.
• High School Diploma or equivalent.
• Strong interpersonal skills, excellent verbal and written communication, and proficiency in Microsoft Office; able to develop, design, and implement programs and reports.

Responsibilities

• Serve as the first point of contact for guests, residents, and potential buyers, providing tours, answering questions, and disseminating community information and its offerings.
• Assist the client’s marketing team in planning and executing marketing events with potential buyers, realtors, and residents, inside and outside the community; help organize and facilitate events with the Lifestyle Director and Farm Director.
• Manage front desk operations, including answering calls, responding to emails, event registration, and supporting marketing with weekly sales and traffic reports; maintain operations and on-site facilities.
• Follow checklists to open/close the facility, engage regularly with residents, prospective buyers, and staff, and perform facility tours as directed by the Community Manager.

Skills

Customer service

Project management

Multitasking

Verbal communication

Written communication

Program design & reporting

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CCMC is seeking a friendly Community Ambassador to serve as the first point of contact for guests, residents, and potential buyers, delivering tours and sharing community information.

You'll support the marketing team with planning events, manage front desk duties, and help produce weekly sales and traffic reports while maintaining a welcoming, resident-centric environment. Flexibility for weekend events is required.