Resident Experience Coordinator: Move-Ins & Retention

Onni Group of Companies; Los Angeles (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health Care

Dental

Vision

HSA

FSA

Life Insurance

Short Term Disability

Hospital Indemnity Insurance

Pet Insurance

401(k) with Employer Match

Employee Referral Program

Residential Housing Discount

Job summary

Onni Group is hiring a Resident Services Coordinator in Los Angeles, CA. You will support the property management team with renewals, rent collection, service requests, and resident communications while maintaining high service standards.

This role requires exceptional interpersonal and communication skills, proficiency in Microsoft Office, and the ability to travel between sites to support portfolio priorities. A strong customer-service mindset is essential.

Qualifications

• High School Diploma or equivalent required.
• Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook.
• Excellent interpersonal, oral, and written communication skills.
• Excellent writing, proofreading, and editing skills.

Responsibilities

• Supports the Assistant Property Manager with renewals, rent collection, service requests, and administrative duties.
• Foster resident retention through day-to-day resident interactions and positive online reviews.
• Schedule move-in/out inspections and orientations; manage move-in calendars.
• Coordinate inventory, collateral, access devices, and amenity products; assist with leasing coordination tasks.

Skills

High school diploma

Interpersonal skills

Excellent communication

Strong writing/editing

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Onni Group is hiring a Resident Services Coordinator in Los Angeles, CA. You will support the property management team with renewals, rent collection, service requests, and resident communications while maintaining high service standards.

This role requires exceptional interpersonal and communication skills, proficiency in Microsoft Office, and the ability to travel between sites to support portfolio priorities. A strong customer-service mindset is essential.