Resident Coordinator

Equity Residential; Los Angeles (CA); On-site; USD 32,800 - 40,088; Full time

Job summary

A leading property management firm in Los Angeles is seeking a Resident Coordinator. The role involves delivering outstanding customer service, overseeing resident experiences, and managing community operations. Candidates should have a high school diploma, computer literacy, and effective communication skills. This full-time position offers a pay range of $23.81 to $29.10 per hour, with flexibility to work weekends.

Qualifications

• High School diploma or equivalent required.
• Valid driver’s license and reliable transportation needed.
• Availability for flexible scheduling, including weekends.

Responsibilities

• Deliver exceptional customer service to residents.
• Guide new residents through move-in experiences.
• Conduct follow-ups with residents to ensure satisfaction.
• Manage inspections and coordinate resident events.
• Maintain visibility in amenity areas and collect fees.

Skills

Customer service skills

Effective communication

Computer literacy

Education

High School diploma or equivalent

Job description

Join to apply for the Resident Coordinator role at Equity Residential

This range is provided by Equity Residential. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$23.81/hr - $29.10/hr

Direct message the job poster from Equity Residential

We Deliver a Winning Performance

At Equity Residential, we're dedicated to creating thriving communities. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.

What Youll Be Doing:

As a Multi-Site Resident Experience Coordinator, you will spend most of your time delivering exceptional customer service, fostering resident loyalty through outstanding move-in experiences, handling and escalating resident issues, and ensuring an overall remarkable living experience for residents.

• Addressing resident inquiries promptly, ensuring satisfaction and loyalty
• Guiding new residents through the move-in preparation experience for a smooth transition
• Conducting follow-up within a week of move-in to address concerns
• Managing move-out inspections and coordinating resident events
• Maintaining high resident visibility, overseeing amenity areas, and collecting fees for rentals
• Proactively suggesting improvements to enhance community operations

What Youll Need To Thrive:

• High School diploma or equivalent
• A valid driver’s license, good driving record, auto insurance, and reliable transportation if operating a motorized vehicle during work
• Computer literacy and effective communication skills
• Availability to work a flexible schedule, including weekends
• Office team employees, with limited exceptions, are required to use their own smartphone to perform certain aspects of their job

Bonus Qualifications:

Salary: $23.81 - $29.10 per hour

• Employees are eligible for overtime pay and performance incentives.
• The starting pay will be determined based on job-related skills, experience, and qualifications.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service

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