Resident Experience Coordinator (Floater)

RMS Companies; Norwalk (CT); On-site; USD 40,000 - 55,000; Full time

Job summary

RMS Companies is hiring a Resident Experience Coordinator to create a welcoming atmosphere and assist residents in Norwalk and Stamford, CT. This role enhances the luxury apartment living experience, providing a hotel-like feel.

The successful candidate will lead tours, plan events, and engage with the community. Candidates should have hospitality experience and a positive, outgoing personality. This is a full-time position requiring availability for weekends and evenings.

Qualifications

• Hospitality experience preferred.
• Outgoing personality.
• Positive energy and willingness to learn.

Responsibilities

• Act as a professional ambassador of the building.
• Plan and host resident events.
• Give tours to prospective renters.

Skills

Hospitality experience

Outgoing personality

Positive energy

Job description

The Resident Experience Coordinator creates a welcoming atmosphere, assists residents, and provides tours for new prospects. This role enhances the luxury apartment experience by applying RMS Companies' hospitality expertise to create a hotel-like experience for renters. The Resident Experience Coordinator (Floater) will travel between our Asher building in Stamford, CT and our Scribe building in Norwalk, CT.

ROLE RESPONSIBILITIES:

• Act as a professional, enthusiastic, and courteous ambassador of the building and RMS brand
• Plan and host resident events
• Give tours of the building and units to prospective renters – both walk-ins and appointments
• Work in coordination with leasing administrators in Headquarters office to secure leases and fill vacancies
• Assist and welcome residents moving into the buildingMonitor the building for maintenance needs and communicate to Maintenance Staff
• Monitor inbound email, social, and telephone inquiries and respond in a timely manner with the requested information – track and organize all information
• Work with the back-office staff on any payment issues
• Organize mail & packages
• Enforce community rules
• Establish partnerships and engage the local community
• Handle ad-hoc tasks as needed

ROLE REQUIREMENTS

• Hospitality experience preferred
• Outgoing personality
• Positive energy and willingness to learn
• Training will be provided
• This is a full-time position, and candidates will be required to work weekend and/or night shifts