Resident Experience Coordinator

RMS Companies; New Haven (CT); On-site; USD 40,000 - 55,000; Full time

Job summary

RMS Companies is seeking a Resident Experience Coordinator in New Haven, Connecticut. This role involves creating a welcoming atmosphere and assisting residents to enhance their luxury apartment experience. Responsibilities include giving tours, coordinating events, and supporting tenants.

Ideal candidates will have hospitality experience, a positive demeanor, and a willingness to work full-time with weekends and nights as required. Training will be provided.

Qualifications

• Hospitality experience preferred.
• Outgoing personality.
• Positive energy and willingness to learn.

Responsibilities

• Act as a professional, enthusiastic, and courteous ambassador.
• Plan and host resident events.
• Give tours of the building and units to prospective renters.
• Coordinate with leasing administrators to secure leases.
• Assist and welcome residents moving into the building.
• Monitor maintenance needs and communicate to staff.
• Respond to inquiries in a timely manner.
• Organize mail & packages.
• Enforce community rules.

Skills

Hospitality experience

Outgoing personality

Positive energy

Willingness to learn

Job description

The Resident Experience Coordinator creates a welcoming atmosphere, assists residents, and provides tours for new prospects. This role enhances the luxury apartment experience by applying RMS Companies' hospitality expertise to create a hotel-like experience for renters. The Resident Experience Coordinator reports to the Property Manager.

ROLE RESPONSIBILITIES

• Act as a professional, enthusiastic, and courteous ambassador of the building and RMS brand
• Plan and host resident events
• Give tours of the building and units to prospective renters – both walk-ins and appointments
• Work in coordination with leasing administrators in Headquarters office to secure leases and fill vacancies
• Assist and welcome residents moving into the building
• Monitor the building for maintenance needs and communicate to Maintenance Staff
• Monitor inbound email, social, and telephone inquiries and respond in a timely manner with the requested information – track and organize all information
• Work with the back-office staff on any payment issues
• Organize mail & packages
• Enforce community rules
• Establish partnerships and engage the local community
• Handle ad-hoc tasks as needed

ROLE REQUIREMENTS

• Hospitality experience preferred
• Outgoing personality
• Positive energy and willingness to learn
• Training will be provided
• This is a full-time position, and candidates will be required to work weekend and/or night shifts