Resident Experience Coordinator

RMS Companies; Hartford (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

A luxury apartment provider in Hartford is seeking a Resident Experience Coordinator to create a welcoming atmosphere and enhance the renter experience. In this role, you will act as an ambassador, plan resident events, and give tours to prospects. Ideal candidates will have hospitality experience, an outgoing personality, and a positive attitude. This full-time position requires flexible shifts, including weekends. Candidates will receive training and support in their role.

Qualifications

• Hospitality experience preferred.
• Outgoing personality desired.
• Positive energy and willingness to learn required.
• Training will be provided.
• Full-time position; shifts 9am-6pm or 3pm-11pm, including weekends.

Responsibilities

• Act as an ambassador of the building and RMS brand.
• Plan and host resident events.
• Give tours of the building and units.
• Work in coordination with leasing administrators in Headquarters office to secure leases and fill vacancies.
• Assist and welcome residents moving into the building.
• Monitor the building for maintenance needs and communicate to Maintenance Staff.
• Monitor inbound email, social, and telephone inquiries and respond in a timely manner with the requested information – track and organize all information.
• Work with the back-office staff on any payment issues.
• Organize mail & packages.
• Enforce community rules.
• Establish partnerships and engage the local community.
• Handle ad-hoc tasks as needed.

Skills

Hospitality experience

Outgoing personality

Positive energy

Willingness to learn

Job description

The Resident Experience Coordinator creates a welcoming atmosphere, assists residents, and provides tours for new prospects. This role enhances the luxury apartment experience by applying RMS Companies' hospitality expertise to create a hotel-like experience for renters. The Resident Experience Coordinator reports to the Property Manager.

ROLE RESPONSIBILITIES:

• Act as a professional, enthusiastic, and courteous ambassador of the building and RMS brand
• Plan and host resident events
• Give tours of the building and units to prospective renters – both walk-ins and appointments
• Work in coordination with leasing administrators in Headquarters office to secure leases and fill vacancies
• Assist and welcome residents moving into the buildingMonitor the building for maintenance needs and communicate to Maintenance Staff
• Monitor inbound email, social, and telephone inquiries and respond in a timely manner with the requested information – track and organize all information
• Work with the back-office staff on any payment issues
• Organize mail & packages
• Enforce community rules
• Establish partnerships and engage the local community
• Handle ad-hoc tasks as needed

ROLE REQUIREMENTS

• Hospitality experience preferred
• Outgoing personality
• Positive energy and willingness to learn
• Training will be provided
• This is a full-time position, and candidates will be required to work varying shifts 9am-6pm or 3pm-11pm, including weekends.