Resident Experience Coordinator

Acc-Management-Group,-Inc; Whitewater (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay with bonus

Medical insurance options

401(k) with company match

Paid time off

Job summary

ACC Management Group is seeking an organized Assistant Community Manager to support daily property operations across residential communities. You will assist with leasing, maintain resident files, coordinate maintenance, and provide outstanding customer service to residents, vendors, and team members.

Ideal candidates have 1–2 years in leasing/property management, strong communication, and proficiency with MS Office; Onsite work with some flexibility in hours is expected, including occasional

Qualifications

• High School diploma or equivalent is required.
• Previous customer service experience is required.
• 1-2 years of leasing or property management experience preferred.
• Office or clerical setting experience.
• Proficiency with MS Office (Outlook, Word, Excel). Experience with Onesite software is a plus.
• Valid driver's license with acceptable driving record.
• Flexibility with working hours and some weekend availability.
• Strong time management and prioritization skills.
• Excellent verbal and written communication.
• Goal-oriented and team player with ability to work independently.
• Professional appearance and demeanor.
• Ability to lift up to 25 pounds.

Responsibilities

• Ensure complexes and vacancies are ready for showings and move-in dates.
• Communicate property features and amenities to prospects.
• Answer questions from prospects and applicants promptly.
• Conduct showings of vacant units.
• Greet walk-in traffic during office hours and address needs, questions or complaints.
• Address resident concerns and maintenance requests promptly.
• Process lease paperwork in line with policies and Fair Housing requirements.
• Generate and monitor renewal notices and follow up.
• Coordinate lease paperwork for move-ins/outs; collect rent per policies.
• Assist with delinquency issues and reporting as needed.
• Maintain strong resident relations and assist Community Manager.
• Maintain relationships with vendors, suppliers, and service providers.
• Document all resident correspondence; report accidents to Community Manager.
• Maintain confidential files in a secure area; ensure compliance with fair housing laws.
• Contribute to marketing efforts and stay updated on property descriptions.

Job description

ACC Management Group is seeking an organized Assistant Community Manager to support daily property operations across residential communities. You will assist with leasing, maintain resident files, coordinate maintenance, and provide outstanding customer service to residents, vendors, and team members.

Ideal candidates have 1–2 years in leasing/property management, strong communication, and proficiency with MS Office; Onsite work with some flexibility in hours is expected, including occasional