Assistant Community Manager (Multi-Site)

Acc-Management-Group,-Inc; Whitewater (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay with bonus

Medical insurance options

401(k) with company match

Paid time off

Job summary

ACC Management Group is seeking an organized Assistant Community Manager to support daily property operations across residential communities. You will assist with leasing, maintain resident files, coordinate maintenance, and provide outstanding customer service to residents, vendors, and team members.

Ideal candidates have 1–2 years in leasing/property management, strong communication, and proficiency with MS Office; Onsite work with some flexibility in hours is expected, including occasional

Qualifications

• High School diploma or equivalent is required.
• Previous customer service experience is required.
• 1-2 years of leasing or property management experience preferred.
• Office or clerical setting experience.
• Proficiency with MS Office (Outlook, Word, Excel). Experience with Onesite software is a plus.
• Valid driver's license with acceptable driving record.
• Flexibility with working hours and some weekend availability.
• Strong time management and prioritization skills.
• Excellent verbal and written communication.
• Goal-oriented and team player with ability to work independently.
• Professional appearance and demeanor.
• Ability to lift up to 25 pounds.

Responsibilities

• Ensure complexes and vacancies are ready for showings and move-in dates.
• Communicate property features and amenities to prospects.
• Answer questions from prospects and applicants promptly.
• Conduct showings of vacant units.
• Greet walk-in traffic during office hours and address needs, questions or complaints.
• Address resident concerns and maintenance requests promptly.
• Process lease paperwork in line with policies and Fair Housing requirements.
• Generate and monitor renewal notices and follow up.
• Coordinate lease paperwork for move-ins/outs; collect rent per policies.
• Assist with delinquency issues and reporting as needed.
• Maintain strong resident relations and assist Community Manager.
• Maintain relationships with vendors, suppliers, and service providers.
• Document all resident correspondence; report accidents to Community Manager.
• Maintain confidential files in a secure area; ensure compliance with fair housing laws.
• Contribute to marketing efforts and stay updated on property descriptions.

Job description

Description

ACC Management Group is seeking a highly organized, dependable, and detail-oriented Assistant Community Manager to support the daily operations of our residential communities. The ideal candidate will have excellent organizational, communication, and time-management skills, along with the ability to multitask and prioritize responsibilities in a fast-paced environment. Responsibilities include assisting with daily property management operations, maintaining resident files and lease documents, responding to resident questions and concerns, coordinating maintenance requests, assisting with leasing activities, tracking records and payments, and providing excellent customer service. Candidates should be professional, reliable, detail-oriented, and comfortable working with residents, vendors, and team members.

Who We Are

At ACC, our mission is simple: provide exceptional housing by building partnerships for successful living. That partnership starts within our own walls - with a team grounded in Teamwork, Accountability, Empowerment, Open Communication, and Flexibility.

We are committed to being a highly regarded property management company - and we know that starts with having the right people in the right seats. We don't just fill roles; we grow careers. Whether you're just starting out or bringing years of experience, ACC is a place where your energy, your voice, and your contributions matter.

If you're looking for a team that shows up for each other, supports your growth, and recognizes that your energy is our strength - we'd love to hear from you.

Why Join ACC?

At ACC, we believe in rewarding our team with more than just a paycheck - we offer a well-rounded benefits package designed to support your health, financial future, and work-life balance:

• Competitive pay with bonus opportunities.
• Comprehensive medical HRA plans (company sponsored), and voluntary dental, & vision coverage for employees working 30+ hours per week.
• Short-term disability (STD), long-term disability (LTD), and life insurance options (available for employees working 30+ hours per week).
• Company-paid $25,000 life insurance policy when enrolled in STD and LTD (available for employees working 30+hours per week)!
• Full and part-time employees are eligible for the 401(k) after 6 months of employment with company match- ACC contributes 25% of the first 5% of eligible compensation, with full vesting after 3 years of employment.
• Paid time off, provided up front, to recharge and reset.
• 10 paid holidays, that include a floating holiday and a birthday holiday.
• Free Employee Assistance Program (EAP) for all employees - available to both full-time and part-time team members, no enrollment required!

Essential Duties

• Ensure complexes and vacancies are ready for showings and move-in dates.
• Effectively communicate property features and amenities to all prospects.
• Answer questions to all prospects and potential applicants in a timely manner.
• Conduct showings of vacant units to all interested prospects.
• Greet aft walk-in traffic during open office hours and attend to all needs, questions, or complaints.
• Address resident concerns and all maintenance requests in a timely manner.
• Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertification's, and renewals.
• Generate, distribute, and monitor renewal notices and follow up accordingly.
• Coordinate and process all lease paperwork for all move in and move outs.
• Collect payment of rent according to company procedures and policies.
• Assist in the attention to all delinquency matters and reporting as need be.
• Maintain strong resident relations while continuing to enact company and community policies.
• Assist Community Manager in resident relations.
• Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
• Record and document all resident correspondence as appropriate.
• Report and document all accident and emergency situations to the Community Manager in a timely manner.
• Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
• Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
• Understand, maintain, and stay up to date on assigned property(s) description and classification.
• Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.

Requirements

Knowledge, Skill & Ability Requirements

• High School diploma or equivalent required.
• Previous customer service experience required.
• 1-2 years of leasing or property management experience preferred.
• Knowledge and experience in office or clerical setting.
• Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
• Experience with Onesite software is a plus.
• Maintain valid driver's license with acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and possess efficient time management skills.
• Demonstrates excellent verbal and written communication skills.
• Goal-oriented and team player.
• Ability to work independently under tight deadlines.
• Exhibits a degree of professionalism and respect through appearance and interactions with others.
• Ability to lift to but not limited to 25 pounds unassisted and as needed.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers & fax machines, filing cabinets/etc.

Physical Demands

The physical demands described are those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to physically stand, walk, bend, climb, and use full hand range of motion and finger dexterity to touch and feel. Must be able to reach with hands and arms and lift up to 25 pounds unassisted and as needed.

Travel

Travel is required to assigned property locations using personal transportation. Must also be able to travel to all trainings and meetings arranged through the Corporate office periodically throughout the year.

ACC Management Group is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.