Resident Experience Coordinator

Urby; Washington (District of Columbia); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401k matching

Discounted employee rent program

Free parking + commuter benefits

Monthly spot bonuses

Employee referral incentives

Cafe discounts

Job summary

Urby in Washington DC is seeking an energetic front desk team member to greet residents, manage lobby areas, and assist walk-ins with leasing information. You will coordinate move-in activities, handle packages, and support maintenance coordination.

The role emphasizes friendly service, strong communication, and active engagement with residents to promote Urby events and a positive living experience. Competitive hourly pay and benefits are offered.

Qualifications

• Strong interpersonal and communication skills.
• Clear written and verbal English.
• Guest-service oriented; front desk or related experience preferred.
• Adherence to uniform, grooming and personal hygiene standards.

Responsibilities

• Welcome residents and prospects at the lobby with a cheerful, genuine greeting.
• Oversee lobby and café areas to maintain brand standards.
• Assist with move-in processes, estimate unit availability, and schedule viewings.
• Support residents with troubleshooting and submitting work orders with maintenance teams.
• Coordinate package handling: sign for and log packages, notify residents for pickup.
• Promote Urby events and local vendors to enhance resident engagement.

Skills

Guest services

Communication

Team player

Multitasking

Problem solving

English proficiency

Job description

Urby in Washington DC is seeking an energetic front desk team member to greet residents, manage lobby areas, and assist walk-ins with leasing information. You will coordinate move-in activities, handle packages, and support maintenance coordination.

The role emphasizes friendly service, strong communication, and active engagement with residents to promote Urby events and a positive living experience. Competitive hourly pay and benefits are offered.