Resident Experience Coordinator

FirstService Residential; Reno (NV); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

10 company paid holidays

Medical, dental, vision

401(k) with company match

Company-paid life insurance

Job summary

A property management company is looking for a Resident Relations Coordinator in Reno, NV. The successful candidate will serve as the first point of contact for residents and vendors, providing exceptional customer service at the front desk and efficiently handling resident requests. Key responsibilities include processing transactions, maintaining lobby professionalism, and supporting administrative tasks. Ideal candidates are detail-oriented, possess strong communication skills, and have a minimum of 4 years of administrative experience. This role offers competitive compensation of $18-$22 per hour with attractive benefits.

Qualifications

• Exceptional written and verbal communication skills are required.
• Strong customer service skills with effective communication.
• Highly organized and ability to work independently.

Responsibilities

• Provide exceptional customer service at the front desk.
• Process transactions related to resident requests.
• Monitor the Customer Service inbox efficiently.

Skills

Exceptional communication skills

Excellent customer service skills

Highly organized and detail-oriented

Ability to prioritize and multi-task

Collaborative attitude

Proficiency in Microsoft Office Suite

Experience in handling confidential information

Education

High School diploma or equivalent

Minimum 4 years of administrative experience

Tools

Microsoft Word

Microsoft Excel

Adobe Acrobat X

Job description

A property management company is looking for a Resident Relations Coordinator in Reno, NV. The successful candidate will serve as the first point of contact for residents and vendors, providing exceptional customer service at the front desk and efficiently handling resident requests. Key responsibilities include processing transactions, maintaining lobby professionalism, and supporting administrative tasks. Ideal candidates are detail-oriented, possess strong communication skills, and have a minimum of 4 years of administrative experience. This role offers competitive compensation of $18-$22 per hour with attractive benefits.