Resident Experience Concierge – Senior Living

The Haven & The Laurels in the Village at Carolina Place; Pineville (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

TerraBella Senior Living is seeking a Concierge for The Haven and The Laurels in the Village at Carolina Place in Pineville, NC. The role involves greeting guests, residents, and employees, managing internal and external calls, taking and relaying messages, and providing general information.

The position supports reception duties, message handling, and organization of mail and schedules, with responsibilities spanning greeting visitors to coordinating appointments and maintaining daily records.

Qualifications

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.

Skills

Customer service

Reception duties

Education

High school diploma or GED

Job description

TerraBella Senior Living is seeking a Concierge for The Haven and The Laurels in the Village at Carolina Place in Pineville, NC. The role involves greeting guests, residents, and employees, managing internal and external calls, taking and relaying messages, and providing general information.

The position supports reception duties, message handling, and organization of mail and schedules, with responsibilities spanning greeting visitors to coordinating appointments and maintaining daily records.