Resident Experience Concierge (Part-Time)

smcinternalcareers; Baltimore (MD); On-site; USD 21,000 - 28,000; Part time

Job summary

smcinternalcareers in Baltimore, MD is seeking a part-time Front Desk Professional to greet guests, residents and vendors, answer calls, collect information, and route requests to the appropriate team, helping maintain a welcoming and organized lobby.

The role requires strong communication, basic office knowledge, and proficiency with Microsoft Office. You will assist with mail, logs, service requests, and overall building operations to support resident experience.

Qualifications

• Requires clear written and spoken communication.
• Ability to keep accurate records and logs.
• Must understand and follow posted procedures.
• Demonstrates customer-service orientation and professionalism.

Responsibilities

• Provide excellent customer service to guests, residents, and vendors at all times.
• Act as a resource for residents and guests and route information to the proper team.
• Answer incoming calls and collect pertinent information for service requests.
• Input service requests accurately into the system.
• Maintain logs for keys, snow, residents, team members, and incidents.
• Keep front desk and lobby clean and organized at all times.
• Sign for and distribute mail and packages.
• Support community engagement activities and events.
• Perform other duties as assigned by supervisor.

Skills

Strong written and verbal comm.

Record-keeping accuracy

Ability to follow directions

Customer service mindset

Education

High school diploma or GED

Tools

Microsoft Office

Job description

smcinternalcareers in Baltimore, MD is seeking a part-time Front Desk Professional to greet guests, residents and vendors, answer calls, collect information, and route requests to the appropriate team, helping maintain a welcoming and organized lobby.

The role requires strong communication, basic office knowledge, and proficiency with Microsoft Office. You will assist with mail, logs, service requests, and overall building operations to support resident experience.