Resident Experience Concierge & Liaison

Excelsior Care Group; Town of Southampton (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical & Dental

PTO

401(k)

Employee Recognition

Supportive Team

Employee Discounts

Job summary

The Hamptons Center for Rehabilitation & Nursing is seeking a warm, professional Concierge to serve as a welcoming resource for residents, families, and visitors in Southampton, NY. This role emphasizes prompt, courteous responses to questions and requests, ensuring a positive experience for all residents and guests.

The position is full-time with an 11:00 AM – 7:00 PM schedule, requiring excellent communication, confidentiality, and a team-oriented approach with interdisciplinary staff.

Qualifications

• High school diploma or equivalent required.
• Healthcare, hospitality, customer service, or long-term care experience preferred.
• Excellent communication, interpersonal, and organizational skills.
• Compassionate, patient, and professional demeanor.
• Strong social and relationship-building skills.
• Ability to think creatively and find solutions to resident and family needs.
• Excellent time management and organizational skills.
• Ability to remain calm and professional in a fast-paced environment.
• Ability to work effectively with residents, families, visitors, and interdisciplinary staff.
• Basic computer skills.
• Ability to manage multiple priorities and responsibilities.

Responsibilities

• Greet and assist residents, families, and visitors in a friendly and professional manner.
• Serve as a liaison between residents, families, and facility departments.
• Respond to questions, concerns, and requests and ensure follow-up.
• Conduct regular rounds to identify resident and family needs and service concerns.
• Assist residents and families with navigating facility services, appointments, and resources.
• Communicate concerns to the appropriate department or Administrator and help track resolution.
• Support admissions, facility tours, and new-resident introductions when needed.
• Help promote a positive resident experience and high level of customer satisfaction.
• Assist with special events, resident activities, and family engagement initiatives.
• Maintain professionalism, confidentiality, and compliance with facility policies.

Skills

Communication skills

Interpersonal skills

Organizational skills

Compassionate demeanor

Time management

Calm under pressure

Multitasking

Relationship building

Teamwork

Problem solving

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

The Hamptons Center for Rehabilitation & Nursing is seeking a warm, professional Concierge to serve as a welcoming resource for residents, families, and visitors in Southampton, NY. This role emphasizes prompt, courteous responses to questions and requests, ensuring a positive experience for all residents and guests.

The position is full-time with an 11:00 AM – 7:00 PM schedule, requiring excellent communication, confidentiality, and a team-oriented approach with interdisciplinary staff.