Resident Experience Concierge - Compassionate Guest Services

West-Volusia-Healthcare-; Deltona (FL); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Medical benefits

Dental benefits

Employee recognition

Team-oriented environment

Personal floating holiday

Job summary

West Volusia Healthcare & Rehabilitation in Deltona, Florida, is hiring a dedicated Concierge to enhance resident experience with compassionate, service-oriented support. This full-time role runs 11:30 AM–7:30 PM with a pay rate of $17–$22 per hour, emphasizing emotional support, clear communication, and reliable assistance for residents and staff.

The Concierge will serve as a liaison between residents and facility departments, assist with non-clinical requests, welcome new admissions, and walk

Qualifications

• Excellent customer service and communication skills.
• Ability to read, write, speak, and understand English.
• Ability to exercise sound judgment and make independent decisions when necessary.
• Willingness to learn and implement new practices and procedures.
• Ability to read and interpret financial documents and reports.
• Proficiency with computer systems, software applications, and standard office equipment.
• Compassionate, professional, and comfortable working with seniors in a healthcare environment.

Responsibilities

• Provide emotional support, companionship, and exceptional customer service to residents.
• Serve as a liaison between residents and facility departments to ensure their needs are addressed promptly.
• Assist with non-clinical resident requests, including delivering ice, adjusting pillows, reading mail, answering questions, and providing general assistance.
• Welcome and support new admissions, helping residents feel comfortable and informed during their transition.
• Conduct follow-up visits with residents and coordinate with appropriate departments to promote resident satisfaction and well-being.
• Walk facility floors daily to monitor and enhance the overall resident experience.
• Support the admissions team by obtaining signed admission agreements.
• Communicate resident concerns and requests effectively to appropriate team members.

Skills

Customer service

Communication

English proficiency

Decision making

Willingness to learn

Financial literacy

Computer skills

Care for seniors

Job description

West Volusia Healthcare & Rehabilitation in Deltona, Florida, is hiring a dedicated Concierge to enhance resident experience with compassionate, service-oriented support. This full-time role runs 11:30 AM–7:30 PM with a pay rate of $17–$22 per hour, emphasizing emotional support, clear communication, and reliable assistance for residents and staff.

The Concierge will serve as a liaison between residents and facility departments, assist with non-clinical requests, welcome new admissions, and walk