Resident Experience Concierge — Community & Events

RPM Living; Phoenix (AZ); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

Healthcare coverage

401(k) with company match

Paid time off

Job summary

RPM Living is seeking a Concierge to deliver exceptional resident services at our apartment communities in Phoenix. You will greet residents and guests, coordinate services, assist vendors, and promote a sense of community while supporting site operations.

You will manage inquiries, coordinate events, and help promote the property through social media, blogs, and internal communications. A flexible schedule including evenings and weekends is required to ensure guest satisfaction and community

Qualifications

• Flexible schedule including evenings and weekends
• Excellent follow up skills via email and phone
• Yardi experience a plus
• Experience with Microsoft Office Suite including Word and Excel

Responsibilities

• Welcoming residents, prospective residents, after hours package pickup, addressing resident inquiries and concerns, updating communication logs on active buildings etc
• Provide resources to our customers and an open and welcoming environment for our residents, customers, vendors, and neighbors
• Acquire a broad knowledge of the community and the surrounding area
• Marketing the property
• Maintain positive relationships with the residents to ensure that communication between residents and community representative is open and effective
• Assist with resident events and initiatives
• Social Media posting, Blogging, and Internet Presence
• Work as part of the site team to ensure that each event is a sociable and pleasurable environment
• Ensure that the Community Amenities area has proper inventory
• Proactive communication with the Management for issues or concerns
• Maintain work area to an appropriate level of presentation

Skills

Excellent follow up skills

Flexible schedule

Customer service

Communication skills

Tools

Yardi

Microsoft Office

Job description

RPM Living is seeking a Concierge to deliver exceptional resident services at our apartment communities in Phoenix. You will greet residents and guests, coordinate services, assist vendors, and promote a sense of community while supporting site operations.

You will manage inquiries, coordinate events, and help promote the property through social media, blogs, and internal communications. A flexible schedule including evenings and weekends is required to ensure guest satisfaction and community