Resident Experience Concierge

Willow Bridge Property Company; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k)

Job summary

Willow Bridge Property Company in Phoenix, AZ is seeking a Concierge to welcome residents and visitors, manage the front desk, and coordinate community services. You will be the first point of contact, guiding residents through inquiries and requests with courtesy and efficiency.

In this role you will plan and attend resident events, respond to concerns, and assist vendors and guests. A high school diploma is required; proficiency with Word/Excel and strong communication are essential to deliver

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Strong written and verbal communication skills; customer-service orientation.
• Proficiency with Word/Excel; familiarity with property management software.
• Ability to handle multiple tasks and work independently while delivering quality service.

Responsibilities

• Manage the front desk and office area.
• Plan and attend resident events.
• Follow up with residents and respond to inquiries.
• Assist residents, vendors and visitors as needed; provide information.
• Act as primary contact between residents and the company.
• Promote positive resident relations and high-quality living experience.
• Handle rent collection and other payments; process packages.
• Represent Willow Bridge Property Company with integrity and professionalism.

Skills

Customer service

Interpersonal skills

Communication skills

Multi-tasking

Organizational skills

Self-motivation

Detail-oriented

Typing speed

Problem solving

Education

High school diploma or equivalent

College degree preferred

Tools

MS Word

MS Excel

Internet Explorer

Windows XP

Property management software

Job description

Willow Bridge Property Company in Phoenix, AZ is seeking a Concierge to welcome residents and visitors, manage the front desk, and coordinate community services. You will be the first point of contact, guiding residents through inquiries and requests with courtesy and efficiency.

In this role you will plan and attend resident events, respond to concerns, and assist vendors and guests. A high school diploma is required; proficiency with Word/Excel and strong communication are essential to deliver