Resident Experience Concierge and Community Builder

RPM Living; Washington (District of Columbia); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Weekly pay

Healthcare coverage

401(k) with company match

Paid time off

Job summary

RPM Living is seeking a Concierge to provide outstanding customer service to residents, guests, and vendors. You will be the face of the property, promoting community engagement and coordinating resident services and programs.

You will welcome residents, handle inquiries, assist with events, and market the property while maintaining strong relationships and a welcoming environment. Flexibility with schedule and strong communication are essential.

Qualifications

• Ability to work a flexible schedule, including evenings and weekends.
• Excellent follow up skills via email and phone.
• Yardi experience a plus.
• Experience with Microsoft Office Suite including Word and Excel.

Responsibilities

• Welcome residents, prospective residents, after hours package pickup, addressing inquiries and updating logs.
• Provide resources and an open, welcoming environment for residents, customers, vendors, and neighbors.
• Acquire broad knowledge of the community and surrounding area.
• Market the property.
• Maintain positive relationships with residents to ensure open communication.
• Assist with resident events and initiatives.
• Social media posting, blogging, and Internet presence.
• Work with site team to ensure events are sociable and pleasant.

Skills

Customer service

Communication

Tools

Yardi

Microsoft Office

Job description

RPM Living is seeking a Concierge to provide outstanding customer service to residents, guests, and vendors. You will be the face of the property, promoting community engagement and coordinating resident services and programs.

You will welcome residents, handle inquiries, assist with events, and market the property while maintaining strong relationships and a welcoming environment. Flexibility with schedule and strong communication are essential.