Resident Experience Concierge

Shore Acres Care Center; Saint Petersburg (FL); On-site; USD 34,000 - 42,000; Full time

Job summary

Shore Acres Care Center in Saint Petersburg, FL is seeking a Concierge Ambassador to provide hospitality‑level support and ensure residents feel seen, heard, and cared for. You’ll be the first point of contact for admissions, communicate with families, and handle non‑clinical requests with warmth and professionalism.

The role emphasizes hands‑on care, attention to detail, and a proactive attitude to elevate the resident experience every day.

Qualifications

• Warm, proactive communication is essential.
• Attention to detail and a caring approach are valued.
• Experience in long-term care or hospitality is a plus.

Responsibilities

• Elevate the resident experience with every interaction.
• Be the go-to support for admitting residents.
• Update and communicate with family members.
• Handle non-clinical requests and tasks.
• Report mood and engagement and note subtle shifts.
• Assist external admissions team with notifications to the facility.
• Complete admission sign-ins and resident consents.

Skills

Warm communication

Attention to detail

Experience in care/hospitality

Job description

Shore Acres Care Center in Saint Petersburg, FL is seeking a Concierge Ambassador to provide hospitality‑level support and ensure residents feel seen, heard, and cared for. You’ll be the first point of contact for admissions, communicate with families, and handle non‑clinical requests with warmth and professionalism.

The role emphasizes hands‑on care, attention to detail, and a proactive attitude to elevate the resident experience every day.