Senior Living Concierge: Warm Welcome & VIP Experience

Inspired Living; Saint Petersburg (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Paid Time Off

401(k) Retirement Plan

Life Insurance

Associate Wellness Program

Job summary

Inspired Living in St. Petersburg, FL seeks a Concierge to be the welcoming heartbeat of our lobby, greeting residents, families, and guests with warmth and professionalism. You’ll manage calls, direct inquiries, and ensure a clean, inviting entry experience.

As the first contact, you’ll support residents with mail, tours, and daily requests, while assisting Sales and Marketing and maintaining confidentiality in the Business Office. Join our caring team today.

Qualifications

• High school diploma or equivalent.
• At least 6 months of receptionist, concierge, hospitality, or similar experience.
• Excellent verbal and written communication skills.
• Comfortable communicating with people in person and over the phone.
• Strong organizational skills and attention to detail.
• Professional, friendly, dependable, and confident.
• Microsoft Word and Excel experience preferred.
• Most importantly, a genuine desire to make people feel welcome and cared for.

Responsibilities

• Welcome residents, families, visitors, and guests with a warm, friendly, and professional attitude.
• Answer incoming calls, direct inquiries, take messages, and provide helpful information.
• Create a clean, comfortable, and inviting lobby experience for everyone who enters our community.
• Assist residents with mail, packages, and other everyday requests.
• Support activities and encourage residents to participate and stay connected.
• Be a resource for prospective residents and families by answering questions, connecting them with the appropriate sales team, and assisting with tours when needed.
• Support Sales & Marketing with inquiries, lead management, tours, and marketing materials.
• Assist the Business Office with resident documentation and file maintenance while maintaining confidentiality.
• Work collaboratively with community leaders and jump in wherever needed to help create an exceptional experience.
• Bring creativity, attention to detail, and a "how can I help?" attitude to everything you do.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Attention to detail

Phone etiquette

Professionalism

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Inspired Living in St. Petersburg, FL seeks a Concierge to be the welcoming heartbeat of our lobby, greeting residents, families, and guests with warmth and professionalism. You’ll manage calls, direct inquiries, and ensure a clean, inviting entry experience.

As the first contact, you’ll support residents with mail, tours, and daily requests, while assisting Sales and Marketing and maintaining confidentiality in the Business Office. Join our caring team today.