Resident Experience Concierge

Strattonamenities; Oakland (CA); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid sick leave

Paid time off

Job summary

Strattonamenities is seeking a hospitality-focused guest concierge in Oakland. You will greet residents and visitors, anticipate needs, and coordinate seamless amenities and services to enhance the resident experience.

The role requires excellent communication, problem-solving, and a proactive, organized approach. A minimum of two years in hospitality or upscale customer service is expected, with availability for nights, weekends, and holidays.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Takes pride and ownership in the position and property.
• Ability to listen and respond quickly to residents' and guests' requests with genuineness.
• At least two years of hospitality experience.

Responsibilities

• Greet and direct residents and visitors with a pleasant attitude.
• Provide anticipatory service to exceed expectations and ensure smooth accommodations.
• Build and maintain relationships with residents, vendors, and contractors.
• Log guest packages accurately and conduct package inventory audits.
• Monitor lobby and surveillance and patrol the property for safety and security.
• Assist in scheduling and completing amenities requests including transportation, move-ins, reservations, and various concierge tasks.
• Maintain confidentiality.
• Work flexible schedules including nights, weekends, and holidays.

Skills

Communication

Problem solving

Ownership

Active listening

Hospitality experience

Job description

Strattonamenities is seeking a hospitality-focused guest concierge in Oakland. You will greet residents and visitors, anticipate needs, and coordinate seamless amenities and services to enhance the resident experience.

The role requires excellent communication, problem-solving, and a proactive, organized approach. A minimum of two years in hospitality or upscale customer service is expected, with availability for nights, weekends, and holidays.