Front Desk Concierge (Part-Time / Weekend)

Strattonamenities; Oakland (CA); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid sick leave

Paid time off

Job summary

Strattonamenities is seeking a hospitality-focused guest concierge in Oakland. You will greet residents and visitors, anticipate needs, and coordinate seamless amenities and services to enhance the resident experience.

The role requires excellent communication, problem-solving, and a proactive, organized approach. A minimum of two years in hospitality or upscale customer service is expected, with availability for nights, weekends, and holidays.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Takes pride and ownership in the position and property.
• Ability to listen and respond quickly to residents' and guests' requests with genuineness.
• At least two years of hospitality experience.

Responsibilities

• Greet and direct residents and visitors with a pleasant attitude.
• Provide anticipatory service to exceed expectations and ensure smooth accommodations.
• Build and maintain relationships with residents, vendors, and contractors.
• Log guest packages accurately and conduct package inventory audits.
• Monitor lobby and surveillance and patrol the property for safety and security.
• Assist in scheduling and completing amenities requests including transportation, move-ins, reservations, and various concierge tasks.
• Maintain confidentiality.
• Work flexible schedules including nights, weekends, and holidays.

Skills

Communication

Problem solving

Ownership

Active listening

Hospitality experience

Job description

Oakland, United States | Posted on 07/08/2026

Position Requirements

• Excellent verbal and written communication skills
• Excellent problem‑solving skills
• Takes pride and ownership in the position and property
• Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
• Have at least two year of hospitality experience
• Possess amazing interpersonal skills and exceptional guest service abilities
• Be organized, proactive, productive and self‑motivated showing a positive attitude
• Maintain a neat and professionally well‑groomed appearance
• Think clearly, quickly and efficiently and make concise decisions even under pressure

Main Responsibilities

• Greet and direct residents and visitors with a pleasant attitude
• Exceed residents’ and guests’ expectations by providing anticipatory service and ensuring smooth accommodations
• Cultivate and retain cohesive relationships with residents, vendors and contractors
• Accurately log guest packages, ensure timely delivery and perform package inventory audits
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
• Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move‑ins, dinner reservations, pet walking, dry‑cleaning pick‑ups and drop‑offs, event planning, grocery and package delivery, housekeeping, etc.
• Ability to maintain confidentiality
• Must be able to work flexible schedules including nights, weekends and holidays

Experience Requirements

• Experience in hospitality or upscale customer service or retail
• Must have experience delivering exceptional service

Pay range: $21/hr

Benefits include health, dental, and vision insurance, paid sick leave, and paid time off.

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.