Resident Experience Concierge

BH Management; Naperville (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

BH Management is seeking a Resident Services Specialist to handle resident inquiries, manage concierge services, greet and direct prospective residents, and support the office team with clerical duties.

The role emphasizes strong customer service, knowledge of Fair Housing guidelines, and proficient MS Office skills while coordinating with the property staff to ensure a smooth resident experience.

Qualifications

• Strong customer service and communication skills required.
• Knowledge of Fair Housing guidelines and leasing documents preferred.
• Intermediate MS Office skills and general administrative aptitude.

Responsibilities

• Serve as the primary point of contact for resident requests and concerns.
• Provide information and exceptional customer service to residents and property staff.
• Assist planning and execution of resident events and activities.
• Maintain accurate resident records including contact information and correspondence.
• Support renewal activities and other duties as assigned.

Skills

Customer service

Communication

MS Office

Fair Housing

Job description

BH Management is seeking a Resident Services Specialist to handle resident inquiries, manage concierge services, greet and direct prospective residents, and support the office team with clerical duties.

The role emphasizes strong customer service, knowledge of Fair Housing guidelines, and proficient MS Office skills while coordinating with the property staff to ensure a smooth resident experience.