Resident Experience Specialist

LiveBH; Northern (KY); Hybrid; USD 31,000 - 47,000; Full time

Job summary

BH Management, LLC is seeking a Resident Services Specialist to handle resident inquiries and manage concierge services. You will greet guests, direct them to the right team, and support the office staff.

The role emphasizes professional, courteous service and strong knowledge of property operations. Responsibilities include acting as the main contact for resident requests, maintaining records, and supporting special events.

Qualifications

• Strong understanding of Fair Housing guidelines, Policy / Procedures, and leasing documents.
• Strong written and verbal communication skills.
• Intermediate computer technology skills and knowledge of MS Office Suite.
• Previous experience in a customer-facing/customer service role preferred.

Responsibilities

• Serve as the primary point of contact for resident requests and concerns.
• Provide effective customer service to current residents and property staff by using in-depth knowledge of the property.
• Assist with planning and executing special functions and resident activities.
• Communicate with residents about needs and follow up on completed service requests.
• Maintain accurate resident records including contact information and correspondence.
• Handle general office duties: phones, emails, mail for the property.
• Provide information to residents/applicants regarding housing program participation and recertification.
• Assist Renewal Specialist with Renewal Program when applicable.
• Perform other duties as assigned.

Skills

Fair Housing knowledge

Communication skills

MS Office proficiency

Customer service experience

Job description

BH Management, LLC is seeking a Resident Services Specialist to handle resident inquiries and manage concierge services. You will greet guests, direct them to the right team, and support the office staff.

The role emphasizes professional, courteous service and strong knowledge of property operations. Responsibilities include acting as the main contact for resident requests, maintaining records, and supporting special events.