Resident Experience Concierge

Avamere Skilled Advisors, LLC d/b/a Avamere Living in; Medford (OR); On-site; USD 2,066,000 - 2,755,000; Part time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off (PTO)

Continued Education Reimbursement

Flexible Spending Accounts & CERA

Professional Development

Employee referral bonus

Job summary

Avamere Skilled Advisors, LLC d/b/a Avamere Living is seeking a Guest Services Coordinator for Health Services of Rogue Valley. The role focuses on creating a welcoming environment for residents, families, and visitors, blending customer service with administrative tasks to ensure smooth admissions and daily operations.

The position supports tours, admissions processes, and coordination with caregivers and departments, with ongoing check-ins during initial resident weeks.

Qualifications

• One or more years of experience in a clerical position in healthcare setting.
• Must maintain and have active CPR/BLS during employment.
• Have a passion for caregiving and enhancing the quality of life for our residents

Responsibilities

• Warmly greeting and assisting residents, families, and visitors, including providing directions and answering inquiries.
• Ensuring visitors adhere to facility policies and procedures, including signing in/out and coordinating with staff to prepare rooms for new residents and facilitating their smooth arrival.
• Assisting with the admissions process, including inquiries, paperwork, and explaining billing and facility procedures.
• Conducting facility tours for prospective residents and their families.
• Facilitating introductions to caregivers and other departments.
• Conducting post-admission satisfaction surveys and addressing initial questions or concerns.
• Providing regular check-ins during the initial weeks of a resident's stay to ensure satisfaction.
• Answering phones, managing resident call lists, and redirecting calls appropriately.
• Responding to general questions and concerns, providing information about facility services, and making recommendations.
• Documenting and escalating feedback and issues to ensure timely resolution.
• Handling and distributing mail and packages.
• Scheduling appointments for residents with medical staff or other professionals.
• Reporting any changes in a resident's condition or behavior to the appropriate medical staff.
• Collaborating with other departments to ensure seamless service delivery.
• Ensuring the reception area is clean, organized, and inviting.
• Being prepared to handle emergency situations, such as contacting emergency services or notifying appropriate staff.

Skills

Customer service

Administrative support

Clerical work

CPR/BLS

Job description

Avamere Skilled Advisors, LLC d/b/a Avamere Living is seeking a Guest Services Coordinator for Health Services of Rogue Valley. The role focuses on creating a welcoming environment for residents, families, and visitors, blending customer service with administrative tasks to ensure smooth admissions and daily operations.

The position supports tours, admissions processes, and coordination with caregivers and departments, with ongoing check-ins during initial resident weeks.