Resident Experience Coordinator

Avamere Skilled Advisors, LLC; Medford (OR); On-site; USD 19,286,000 - 30,307,000; Part time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

EAP/Wellness

Education Reimbursement

Referral Program

Flexible Spending Accounts

Professional Development

Life Insurance

Job summary

Avamere Skilled Advisors, LLC is seeking a Guest Services Coordinator for Health Services of Rogue Valley in Medford, OR. The role is part-time, primarily weekdays from 2pm to 7pm, focusing on resident and visitor support in a long-term care setting.

Typical duties include greeting residents, assisting with admissions, tours, and coordinating with caregiving staff while ensuring a welcoming, orderly reception area and smooth daily operations.

Qualifications

• 1+ year of clerical experience in a healthcare setting
• Active CPR/BLS certification required or in-process
• Demonstrated passion for caregiving and resident well-being

Responsibilities

• Greet residents, families, and visitors; provide directions and answer inquiries
• Manage sign-in/out and coordinate room prep for new residents
• Assist with admissions processes and explain billing and procedures
• Conduct facility tours for prospective residents and families
• Facilitate introductions to caregivers and departments
• Support initial resident satisfaction surveys and follow-ups
• Make regular check-ins with new residents during initial weeks
• Answer phones and manage call lists
• Distribute mail and packages; schedule appointments with medical staff
• Document feedback and escalate issues for timely resolution

Skills

Clerical experience in healthcare

CPR/BLS active

Caregiving passion

Job description

Avamere Skilled Advisors, LLC is seeking a Guest Services Coordinator for Health Services of Rogue Valley in Medford, OR. The role is part-time, primarily weekdays from 2pm to 7pm, focusing on resident and visitor support in a long-term care setting.

Typical duties include greeting residents, assisting with admissions, tours, and coordinating with caregiving staff while ensuring a welcoming, orderly reception area and smooth daily operations.