Resident Experience Concierge — Senior Living

Cogir USA; Salem (OR); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Competitive wages

Early paycheck access

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid vacation

Holidays and sick leave

401K with match

Free meals at work

Employee assistance program

Referral program

Job summary

Cogir USA is seeking a Concierge in Salem, Oregon to be the welcoming first contact for residents, families, and visitors. The role provides front desk coverage and exceptional service, coordinating resident services and maintaining efficient office operations.

The position emphasizes friendly, professional interaction, multitasking, and confidentiality while supporting management and daily administrative tasks. Weekend and holiday availability is required.

Qualifications

• 6–12 months of front desk or customer service experience.
• Experience in a hotel or retirement community preferred.
• Strong communication and organizational skills.
• Ability to handle confidential information.

Responsibilities

• Answer a multi-line telephone, directing calls and inquiries as needed.
• Greet all families, residents, guests, and vendors with a smile.
• Maintain outside visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks, such as data entry, scheduling, or light clerical work.
• Order office supplies.
• Address resident concerns or questions and escalate issues to management when necessary.

Skills

Customer service

Front desk experience

Multitasking

Communication skills

Education

High School Diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Cogir USA is seeking a Concierge in Salem, Oregon to be the welcoming first contact for residents, families, and visitors. The role provides front desk coverage and exceptional service, coordinating resident services and maintaining efficient office operations.

The position emphasizes friendly, professional interaction, multitasking, and confidentiality while supporting management and daily administrative tasks. Weekend and holiday availability is required.