Resident Experience Concierge

Seabreeze Management Company, Inc.; Long Beach (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Seabreeze Management Company, Inc. is seeking a professional Concierge to deliver high-quality services for residential properties in California. You will anticipate resident needs, coordinate deliveries and reservations, and personalize service delivery to each customer.

The role requires strong communication, a customer‑centric mindset, and the ability to manage multiple tasks in a fast-paced environment. On-site work with a customer-focused team is expected.

Qualifications

• Two years’ hospitality experience preferred.
• Higher education or vocational training in the hospitality industry desired.
• Good geographic knowledge of the surrounding area.

Responsibilities

• Deliver personalized concierge services to residents, including coordinating deliveries, transportation, reservations, and special requests with a focus on hospitality.
• Act as the primary point of contact for day-to-day resident needs, ensuring a warm, welcoming environment and prompt resolution of concerns.
• Manage access control with discretion, assisting guests, vendors, and contractors while upholding building security and privacy standards.
• Liaise with property management to relay resident feedback, track amenity usage, and support community events or on-site programs.

Skills

Hospitality mindset

Customer service

Communication skills

Multitasking

Driver's license

Education

Two years hospitality experience preferred

Higher education or vocational training in hospitality desired

Good geographic knowledge of surrounding area

Tools

Outlook

Word

Job description

Seabreeze Management Company, Inc. is seeking a professional Concierge to deliver high-quality services for residential properties in California. You will anticipate resident needs, coordinate deliveries and reservations, and personalize service delivery to each customer.

The role requires strong communication, a customer‑centric mindset, and the ability to manage multiple tasks in a fast-paced environment. On-site work with a customer-focused team is expected.