Resident Experience Concierge

University of Kentucky; Lexington, Northern (KY, KY); Hybrid; USD 28,000 - 55,000; Full time

Job summary

The University of Kentucky is seeking a part-time front desk assistant. You must be a current UK student. The position is off-campus with a local Lexington employer and not affiliated with UK.

You will answer phones, greet residents and guests, and coordinate between departments. You will perform general office duties and assist with tours and payments as needed. This role requires reliability, professionalism, and strong communication.

Qualifications

• High school diploma or equivalent required.
• Experience in reception or customer service preferred.
• Ability to read, write and follow verbal and written directions.

Responsibilities

• Answer phones and refer callers to the appropriate department or person.
• Greet residents, families, guests, and staff professionally.
• Coordinate interdepartmental communication for events and inquiries.
• Perform general office duties (typing, filing, mail distribution).
• Guide tours and introduce prospective residents to the on-duty manager.
• Assist with scheduling and follow Marketing guidelines for inquiries and tours.
• Accept rental payments and issue receipts as requested.

Skills

Reading & writing

Organizational skills

Communication skills

Teamwork

Customer service

Attendance reliability

Schedule adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office

Telephone systems

Job description

The University of Kentucky is seeking a part-time front desk assistant. You must be a current UK student. The position is off-campus with a local Lexington employer and not affiliated with UK.

You will answer phones, greet residents and guests, and coordinate between departments. You will perform general office duties and assist with tours and payments as needed. This role requires reliability, professionalism, and strong communication.