Resident Experience Concierge

Oakmont Senior Living; Laguna Woods (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Vacation, Personal Day

Sick Pay, Holidays

Complimentary Meals

Bonus Opportunities

401(k) Savings Plan with Company Match

Life Insurance

Employee Assistance Program

Pet Insurance

Emergency Financial Assistance

Job summary

Oakmont Management Group is seeking an Engagement Coordinator at Ivy Park of Wellington in California. The role centers on building strong resident relationships, guiding new residents through pre-move-in and ongoing onboarding, and maintaining daily engagement for the first month.

The ideal candidate brings senior living or high-end customer service experience, comfort with technology, and a knack for coordinating events to keep residents connected and engaged.

Qualifications

• Senior living experience preferred; customer service in luxury settings is a plus.
• Proficient with current technology to connect residents digitally.
• Excellent communication and relationship-building skills.
• Ability to coordinate events and engage with residents and families.

Responsibilities

• Build positive relationships with new residents and assist in pre-move-in processes.
• Provide personalized orientation and ensure residents acclimate to the community.
• Maintain daily engagement during the first 30 days and re-engage at-risk residents.

Skills

Senior living exp

Customer service

Technology savvy

Sales/marketing exp

Job description

Oakmont Management Group is seeking an Engagement Coordinator at Ivy Park of Wellington in California. The role centers on building strong resident relationships, guiding new residents through pre-move-in and ongoing onboarding, and maintaining daily engagement for the first month.

The ideal candidate brings senior living or high-end customer service experience, comfort with technology, and a knack for coordinating events to keep residents connected and engaged.