Resident Experience & Community Operations Lead

Continental Careers; Mount Pleasant (WI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Career growth

Mental health & wellness

Balance

On-site living

Performance incentives

Industry-leading benefits

Parental leave

Job summary

Continental is seeking a Community Manager to lead onsite operations, drive revenue, and deliver an exceptional resident experience. You will oversee budgets, marketing, customer service, and team development while reporting to the Regional Director/Vice President.

You will hire, engage, and develop a strong team, balance desk work with touring the community, and ensure the property remains tour-ready and welcoming for prospective residents daily.

Qualifications

• 3+ years of residential community management experience.
• Strong budgeting and NOI growth skills.
• Tech-savvy with property software including Onesite, Ops Technology, AIRM, Funnel, and Compliance Depot.
• Willing to work evenings, weekends, and holidays.

Responsibilities

• Develop and manage operating budgets and drive revenue through strategic sales and customer service.
• Inspect units and maintain a tour-ready model with a clean, inviting tour path daily.
• Hire and develop top talent; foster a culture of engagement and development.
• Oversee day-to-day operations and present monthly KPI and financial reports with strategic plans.

Skills

Residential community management

Budgeting & NOI growth

Tech proficiency

Tools

OneSite

Ops Technology

AIRM

Funnel

Compliance Depot

Job description

Continental is seeking a Community Manager to lead onsite operations, drive revenue, and deliver an exceptional resident experience. You will oversee budgets, marketing, customer service, and team development while reporting to the Regional Director/Vice President.

You will hire, engage, and develop a strong team, balance desk work with touring the community, and ensure the property remains tour-ready and welcoming for prospective residents daily.