Resident Experience & Community Coordinator

Hickam Communities; Honolulu (HI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

11 paid holidays

401(k) company match

Medical, Dental, Vision plans

Flexible Spending Account

Life Insurance

Tuition Reimbursement

Wellness program

Employee Assistance Program

Job summary

Hickam Communities is seeking a Resident Services Coordinator in Honolulu, HI to assist military families with the property management team. You will handle move-ins/outs, inquiries, and community programs while maintaining curb appeal and delivering high-quality customer service.

The role requires a High School diploma or GED (Associate's degree preferred) and 1 year of related experience. Proficiency with YARDI and MS Office, plus strong English communication, are essential.

Qualifications

• High School diploma or GED required; Associate's degree preferred.
• 1 year of prior related work experience; property management experience preferred.
• Must have a valid driver's license in good standing.
• Experience with computer systems including web-based applications and Microsoft Office (Outlook, Word, Excel, PowerPoint or Access).
• Proficiency with YARDI or similar industry software.
• Able to communicate in English with staff, clients and visitors.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Conduct move-out assessments with departing residents and assess charges for damages.
• Administer move-in paperwork and home inspections with residents.
• Respond to resident questions and resolve complaints with prompt, courteous service.
• Monitor curb appeal and maintain cleanliness and appearance of the office, amenities, models and common areas.
• Assist in inspections of vacant homes and prepare them for rent-ready status.
• Participate in organizing company-sponsored resident events and programs.
• Provide administrative support at the community center.
• Develop and maintain resident relations and complete CRM duties for the Resident Journey program.
• Lease homes by conducting neighborhood tours and showings; knowledge of lease documentation and policies; may sign leases.

Skills

Customer service

Multitasking

Education

High School diploma or GED

Tools

YARDI

Microsoft Office

Job description

Hickam Communities is seeking a Resident Services Coordinator in Honolulu, HI to assist military families with the property management team. You will handle move-ins/outs, inquiries, and community programs while maintaining curb appeal and delivering high-quality customer service.

The role requires a High School diploma or GED (Associate's degree preferred) and 1 year of related experience. Proficiency with YARDI and MS Office, plus strong English communication, are essential.