Resident Experience Champion

Peaks Healthcare Consulting; Deming (NM); On-site; USD 38,000 - 52,000; Full time

Job summary

Peaks Healthcare Consulting is seeking a Hospitality Hero to enhance resident experiences and oversee hospitality initiatives within the community. You will be the primary ambassador of hospitality, building relationships with residents and families, resolving concerns, and supporting care culture programs.

Reporting to the Administrator and collaborating with the Chief Medical Officer on resident experience and branding, this role emphasizes creating memorable moments, managing CareCash, and

Qualifications

• Excellent communication and relationship-building skills.
• Compassionate, service-oriented mindset.
• Strong follow-through and problem-solving abilities.
• Healthcare, hospitality, senior living, or customer service experience preferred.

Responsibilities

• Conduct daily resident rounding and build meaningful relationships with residents.
• Maintain regular updates with residents' families and ensure they feel informed and connected.
• Encourage and secure positive Google reviews and enhance community reputation.
• Manage CareCash and support culture initiatives aligned with Peaks branding.
• Build positive relationships with referral sources and ensure a welcoming experience for partners.

Skills

Communication

Relationship-building

People-centric

Healthcare hospitality experience

Job description

Peaks Healthcare Consulting is seeking a Hospitality Hero to enhance resident experiences and oversee hospitality initiatives within the community. You will be the primary ambassador of hospitality, building relationships with residents and families, resolving concerns, and supporting care culture programs.

Reporting to the Administrator and collaborating with the Chief Medical Officer on resident experience and branding, this role emphasizes creating memorable moments, managing CareCash, and