Resident Engagement Manager

Confidential Real Estate; Hackensack (NJ); Presencial; USD 75.000 - 110.000; Jornada completa

Descripción de la vacante

Confidential Real Estate seeks a dynamic Resident Engagement Manager to craft and deliver a vibrant lifestyle experience for residents in a luxury 55+ community. You will plan, coordinate, and host social, educational, wellness, and cultural events to foster connections and elevate quality of life.

You will engage residents daily, build partnerships with local businesses, manage budgets, and ensure events reflect luxury standards while promoting inclusivity and hospitality-driven service.

Formación

• Experience in Hospitality, Recreation Management, Event Planning, Marketing, Communications, or related field preferred.
• 5+ years of experience in event planning, hospitality, senior living, multifamily residential, resort, country club, or lifestyle programming environments.
• Exceptional interpersonal and communication skills.
• Strong organizational and project management abilities.
• Experience coordinating multiple events simultaneously.
• Proficiency with Microsoft Office and basic event promotion tools.

Responsabilidades

• Develop a calendar of activities and experiences for residents aged 55+.
• Plan and host resident events: happy hours, holidays, live entertainment, fitness and wellness programs, seminars, crafts, games, excursions.
• Build relationships with residents, welcome new residents, and promote social integration.
• Develop partnerships with local vendors and providers; coordinate contracts and sponsorships.

Conocimientos

Hospitality

Recreation Management

Event Planning

Marketing

Communications

Herramientas

Microsoft Office

Descripción del empleo

The Resident Engagement Manager is responsible for creating a vibrant, engaging, and welcoming lifestyle experience for residents of a luxury 55+ active adult rental community. This role serves as the heart of the community by planning, coordinating, and hosting a variety of social, recreational, educational, wellness, and cultural events that foster meaningful resident connections and enhance overall quality of life.

The ideal candidate is energetic, personable, creative, and passionate about building community. This individual will engage residents daily, develop innovative programming, cultivate relationships with local businesses and vendors, and ensure an exceptional resident experience that reflects the luxury standards of the community.

Key Responsibilities

Resident Programming & Event Management

• Develop and execute a comprehensive calendar of activities, events, and experiences tailored to the interests and lifestyles of active adults aged 55+.
• Plan and host a variety of resident events, including:
• Happy hours and cocktail receptions
• Holiday celebrations
• Live entertainment and concerts
• Fitness and wellness programs
• Educational seminars and workshops
• Arts and crafts classes
• Game nights, trivia, and tournaments
• Excursions and local outings
• Manage all event logistics including budgeting, vendor coordination, setup, execution, and follow-up.
• Create unique signature events that contribute to resident satisfaction and community culture.

Resident Engagement & Relationship Building

• Build strong relationships with residents and maintain a visible presence throughout the community.
• Welcome new residents and facilitate orientation programs to promote social integration.
• Encourage participation and identify opportunities to engage residents with diverse interests and backgrounds.
• Gather resident feedback and continuously enhance programming based on community preferences.
• Foster an inclusive, positive, and hospitality-driven environment.

Community Partnerships & Vendor Management

• Develop partnerships with local businesses, organizations, entertainers, and service providers.
• Negotiate contracts and coordinate vendors for community events and programs.
• Seek opportunities for sponsorships, resident discounts, and value-added services.

Marketing & Communication

• Promote community events through newsletters, digital displays, social media, resident portals, emails, and printed materials.
• Create engaging communications highlighting upcoming activities and community achievements.
• Capture photos and content from events to support resident communications and marketing efforts.

Budget Administration

• Assist in developing and managing the annual activities and events budget.
• Monitor expenses and ensure programs are delivered cost-effectively while maintaining luxury standards.
• Track event attendance and measure resident engagement success.

Resident Experience Excellence

• Serve as a community ambassador and lifestyle champion.
• Support resident retention by delivering exceptional experiences and fostering a strong sense of belonging.
• Collaborate with leasing, management, and maintenance teams to ensure a seamless resident experience.

Qualifications

Required

• Experience in Hospitality, Recreation Management, Event Planning, Marketing, Communications, or related field preferred.
• 5+ years of experience in event planning, hospitality, senior living, multifamily residential, resort, country club, or lifestyle programming environments.
• Exceptional interpersonal and communication skills.
• Strong organizational and project management abilities.
• Experience coordinating multiple events simultaneously.
• Proficiency with Microsoft Office and basic event promotion tools.

Preferred

• Experience working with active adult, senior living, luxury hospitality, or residential communities.
• Social media and marketing experience.
• CPR/First Aid certification (or ability to obtain).
• Relationship Building
• Event Planning & Execution
• Creativity & Innovation
• Public Speaking & Presentation
• Problem Solving
• Organization & Time Management
• Hospitality Mindset

Physical Requirements

• Ability to stand and walk for extended periods during events.
• Ability to lift and carry up to 25 pounds for event setup and breakdown.
• Flexibility to work evenings, weekends, and holidays as required by community programming.

What Success Looks Like

• High resident participation and satisfaction with community events.
• Strong resident retention and sense of community.
• A dynamic and engaging monthly activity calendar.
• Positive resident feedback and increased community engagement.
• Delivery of memorable experiences that exceed luxury living expectations.