Resident Engagement & Leasing Specialist

Jobtailor; Des Moines (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor in Des Moines, IA is seeking a Community Marketing Specialist to welcome prospective residents and foster a sense of belonging. You will manage social content, plan events, and support retention efforts across channels.

In this role, you’ll conduct virtual tours, answer questions about amenities, and collaborate with the marketing team to generate fresh ideas. Strong communication and creative problem-solving are essential.

Qualifications

• Minimum two years’ experience helping customers.
• Natural communicator able to simplify complex information.
• Comfortable communicating via phone, email, chat, Facebook, and other channels.
• Sales ability and comfort with rejection.
• Creative problem-solving skills.
• Curiosity and drive to identify root problems and ask follow-up questions.
• Attention to detail.
• Flexibility and willingness to learn and adapt to changes.

Responsibilities

• Create a welcoming first impression and make the community feel like home to future residents.
• Publish engaging Facebook posts to attract new residents.
• Conduct virtual tours for prospective residents.
• Host community events that foster resident belonging and retention.
• Respond to prospective residents’ questions about community amenities.
• Brainstorm fresh community marketing ideas with the marketing team.

Skills

Customer experience

Communication skills

Facebook & social channels

Sales ability

Creative problem solving

Curiosity & follow-up

Attention to detail

Adaptability

Tools

Facebook

Virtual Tour Platforms

Job description

Jobtailor in Des Moines, IA is seeking a Community Marketing Specialist to welcome prospective residents and foster a sense of belonging. You will manage social content, plan events, and support retention efforts across channels.

In this role, you’ll conduct virtual tours, answer questions about amenities, and collaborate with the marketing team to generate fresh ideas. Strong communication and creative problem-solving are essential.