Leasing & Community Experience Specialist

Jobtailor; Indianola (IA); On-site; USD 40,000 - 56,000; Full time

Job summary

Jobtailor in Indianola, Iowa, is seeking a personable Community Marketing Associate to welcome prospective residents, publish engaging social posts, and conduct virtual tours.

You will collaborate with the marketing team to host community events, respond to inquiries about amenities, and develop creative content for Facebook and TikTok to boost resident belonging and retention.

This role requires strong communication, adaptability, and a friendly, solutions-focused mindset.

Qualifications

• Minimum two years' experience helping customers.
• Natural communicator who can make complex topics simple.
• Comfortable communicating via phone, email, chat, Facebook, and other channels.
• Ability to sell and handle rejection.
• Creative problem-solving skills.
• Curious and driven with ability to ask root-cause and follow-up questions.
• Strong attention to detail.
• Flexible and willing to learn and adapt to changes.

Responsibilities

• Create a welcoming first impression and make the community feel like home to prospective residents
• Publish engaging Facebook posts to attract new residents
• Conduct virtual tours for prospective residents
• Host community events to build resident belonging and retention
• Respond to prospective resident questions about community amenities
• Brainstorm fresh community marketing ideas with the marketing team, including TikTok content

Skills

Customer service

Communication

Sales ability

Problem-solving

Root-cause questioning

Attention to detail

Adaptability

Multichannel communication

Education

Tools

Facebook

TikTok

Job description

Jobtailor in Indianola, Iowa, is seeking a personable Community Marketing Associate to welcome prospective residents, publish engaging social posts, and conduct virtual tours.

You will collaborate with the marketing team to host community events, respond to inquiries about amenities, and develop creative content for Facebook and TikTok to boost resident belonging and retention.

This role requires strong communication, adaptability, and a friendly, solutions-focused mindset.