Resident Engagement Lead: Activities & Volunteer Programs

Sunrise Senior Living; Lynnfield (MA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Retirement Savings Plans

Employee Assistance Program

PTO & Holidays

MyFlexPay

Tuition Reimbursement

Job summary

Sunrise Senior Living seeks an Activities & Volunteer Coordinator to lead resident engagement, volunteer services, concierge operations, and customer experience programs. You will create connection, purpose, and well-being that drive resident and family satisfaction.

Lead teams, manage volunteers, and partner with Sales and Resident Care on move-ins and ongoing engagement. A strong background in senior living or hospitality and event planning is required.

Qualifications

• 2+ years of leadership/supervisory experience in senior living, hospitality, recreation, or volunteer management.
• Proven ability to lead teams and manage multiple priorities.
• Strong organizational, communication, and event-planning skills.
• Experience with volunteer management software or engagement tech is preferred.
• Sound judgment in a fast-paced environment.
• Passion for creating meaningful resident experiences.

Responsibilities

• Plan, implement, and evaluate resident-centered engagement programs and events.
• Oversee activities, entertainment, and wellness programming across neighborhoods.
• Supervise team members, volunteers, and concierge staff.
• Recruit, onboard, train, and retain volunteers; build community partnerships.
• Track participation, satisfaction, and engagement metrics.
• Lead concierge operations and support budgeting, staffing, and scheduling.
• Partner with Sales and Resident Care on move-ins and ongoing engagement.

Skills

Leadership

Team leadership

Event planning

Volunteer management

Engagement tech

Resident experience

Driver's license

Job description

Sunrise Senior Living seeks an Activities & Volunteer Coordinator to lead resident engagement, volunteer services, concierge operations, and customer experience programs. You will create connection, purpose, and well-being that drive resident and family satisfaction.

Lead teams, manage volunteers, and partner with Sales and Resident Care on move-ins and ongoing engagement. A strong background in senior living or hospitality and event planning is required.