Resident Engagement & Enrichment Director

Atria Senior Living, Inc.; New York (NY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Atria Senior Living, Inc. in New York City seeks a hands-on Engage Life Program Manager to develop and oversee engaging activities for residents, coordinating the Engage Life Program Instructors, volunteers, and drivers.

You will manage ARD, calendar, and move-in actions, plan monthly calendars, and lead program initiatives within budgets while promoting a vibrant active aging environment. This role requires strong communication, leadership, and driving responsibilities.

Qualifications

• Bachelor's degree from four-year college or university and 1–2 years related experience or training.
• Clear communication under stressful conditions with positive, team-oriented approach.
• Solid performance management: set expectations, document performance, coach, and follow policy guidance.
• Demonstrated independent judgment to meet community goals.
• Operate standard office equipment; use technology including computers, iPad/Tablet, internet, email, and social media.
• Driving responsibilities may apply; valid driver’s license required; comply with motor vehicle policy.

Responsibilities

• Develops and implements engaging programs for residents to enhance their active aging lifestyle.
• Manages Engage Life Program Instructors (ELPI), volunteers, and drivers where applicable.
• Manages ARD, including Learn.Do.Try surveys, monthly event calendar, and move-in actions for Engage Life.
• Researches, approves, develops, and modifies community events per resident interests and engagement dimensions.
• Publishes a monthly program calendar by the 1st of each month.
• Engages residents to drive program participation and supports community growth through sales activities.
• Works with public relations and internal teams to generate positive publicity stories.
• Manages department budgets and supervises leaders, volunteers, and vendors.

Skills

Communication

Performance management

Independent judgment

Office equipment

Technology fluency

Driving responsibilities

Driver's license

Education

Bachelor's degree

Tools

Word

Internet

Email

Social media

iPad/Tablet

Job description

Responsibilities

Develops and implements programs of interest and meaning to our residents in order to enhance their lives and exceed their active aging lifestyle expectations. Manages and supervises the Engage Life Program Instructors (ELPI), volunteers, and drivers (where applicable).

• Manages the Atria Resident Discovery tool (ARD), including completing Learn.Do.Try. (LDT) surveys, monthly event calendar, and all move in actions related to Engage Life for all residents.
• Researches, evaluates, approves, develops and modifies community events and programs, according to resident interests and “8 Dimensions of Engagement”.
• Prepares and publishes an engaging and creative monthly program calendar which incorporates the communities’ events and programs by the 1st of every month (ex. December calendar due Nov 1).
• Manages all aspects of the Engage Life program.
• Engages and motivates residents resulting in program participation.
• Contributes to community growth by participating in sales activities.
• Engages in community public relations including collaboration with corporate public relations and preparation of local positive publicity stories.
• Manages departmental needs and goals within department budgets.
• Recruits, researches, and approves schedules and supervises programs leaders, general contractor entertainers, volunteers, religious professionals and vendors.
• Responsibly manages and supervises all Active Aging and Transportation personnel including scheduling, assignment, direction, performance review (including input on pay adjustments), hiring and corrective action consistent with company policy.
• Serves as the community’s “manager-on-duty” on a regular basis.
• Determine and manage community resident transportation operation, including scheduling of outside events and similar operational decisions.
• May drive company vehicle from community to social and other various destinations (only if required by community).
• Recruits, approves, trains and manages volunteers where applicable.
• May perform other duties as needed and/or assigned.

Qualifications

• Bachelor’s degree (B.A.) from four-year college or university; one to two years related experience and/or training.
• Able to clearly present information through the spoken word. Can accurately communicate, providing the necessary level of detail even under stressful or demanding conditions. Ensures a positive attitude and team orientation is exhibited in verbal and non-verbal communication.
• Solid performance management skills, including the ability to communicate performance expectations, document performance conversations, coach and document performance issues and complete performance management expectations as guided by the company.
• Demonstrated ability to use independent judgment and discretion to make decisions designed to achieve company expectations and goals for the community.
• Able to operate standard office equipment.
• Ability to effectively utilize technology including use of computers, iPad/Tablet use, Word programming, internet access, email, and social media.
• Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
• Must possess valid driver’s license.
• Must satisfactorily meet and be in compliance with Atria motor vehicle policy standards.