Resident Maintenance Specialist

AMH; Westerville (OH); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with company match

Employee stock purchase plan

Tuition reimbursement

Job summary

AMH is seeking a Resident Maintenance Specialist to oversee a portfolio of tenant maintenance requests, balancing cost control with resident service and asset preservation.

You will collaborate with supervisors, vendors, and schedulers to ensure timely resolution, approve bids, and diagnose issues with cost-aware solutions. Weekend/evening flexibility may be required to support property operations.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year in construction/maintenance, property management or scheduling preferred.
• Basic understanding of single-family home systems (appliances, HVAC).
• Bilingual English/Spanish preferred (spoken and written).
• Proficient in Microsoft Office and general PC skills.
• Experience with Customer Service software, CRM and VOIP systems.

Responsibilities

• Oversee maintenance work for a portfolio, ensuring progress from start to finish.
• Assist in managing Capital Improvement Projects and vendors.
• Collaborate with supervisors and schedulers to meet service metrics.
• Receive, review and document maintenance requests; assign work orders.
• Approve vendor bids and manage change orders; advise on pricing and vendor usage.
• Diagnose problems and determine cost-effective solutions.
• Dispatch clear instructions to vendors for resolution.

Skills

Verbal communication

Written communication

Time management

Problem solving

Conflict resolution

Customer service

Bilingual English/Spanish (preferred)

Education

High School Diploma/GED

Tools

Microsoft Office

CRM

InContact

Balto

VOIP systems

Job description

Since 2012, we’ve grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.

Join our team as a Resident Maintenance Specialist, where you’ll play a crucial role in maintaining the quality and comfort of our properties. You’ll be tasked with overseeing tenant maintenance requests, ensuring they are addressed promptly and effectively. Your role will involve balancing cost control, customer service, and asset preservation.

Responsibilities:

• Oversee a portfolio of maintenance work, ensuring progress from initiation to completion. Some work orders may be complex.
• Assist in managing Capital Improvement Projects and vendors.
• Collaborate with the Supervisor of Market Maintenance/Director of Property Operations, Field Schedulers, and Vendor Performance Specialist to meet service order metrics.
• Receive, review, and document maintenance requests in company systems. You’ll have the authority to assign work orders to internal or external resources, following company guidelines.
• Approve vendor bids and manage change orders when necessary. You’ll also provide recommendations to leadership regarding vendor utilization and pricing.
• Diagnose maintenance problems accurately and determine appropriate solutions.
• Determine the cost of proposed solutions using company guidelines.
• Dispatch clear and timely instructions to vendors for resolution of maintenance problems.

Requirements:

• High School Diploma/GED required.
• Minimum one year of experience in construction/maintenance, property management, logistics scheduling/dispatching preferred.
• Basic understanding of single-family home systems and components (appliances, HVAC, etc.).
• Bilingual (English/Spanish) verbal and written skills are preferred.
• Intermediate knowledge and experience in Microsoft Office and PC skills.
• Intermediate knowledge and experience of Customer Service Software Applications, VOIP phone systems, CRM, InContact, and Balto.
• Excellent verbal and written communication, problem‑solving, time management, and conflict resolution skills.
• Flexibility to work weekends and evenings if assigned

Compensation

The anticipated pay range/scale for this position is $23.19 to $27.83 Hourly. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

Additional Compensation

This position is eligible to receive quarterly bonus payments.

Perks and Benefits

• Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program.
• 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

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