Resident Concierge & Front Desk Specialist (On-Call)

Great Lakes Management; Saint Cloud (MN); On-site; USD 19,000 - 28,000; Full time

Job summary

Great Lakes Management Company is seeking a courteous on-call receptionist to provide front-desk service for residents, staff and visitors. You will answer phones, greet guests, and support the facility's communications hub during emergencies.

You will monitor security and safety systems, forward messages quickly, and assist with basic administrative tasks while maintaining confidentiality. The role requires strong customer service, clear communication, and comfort with aging populations.

Qualifications

• Minimum 1 year receptionist experience with multiline phone system preferred.
• Strong customer service skills are required.
• Strong communication and problem-solving abilities.
• Ability to relate to aging population and assist residents respectfully.
• Basic computer skills including MS Office and Excel.

Responsibilities

• Answer phones and greet residents, visitors, and staff professionally.
• Monitor safety systems and respond to emergencies per procedures.
• Take and relay messages accurately and promptly.
• Maintain confidentiality and adhere to security procedures.
• Perform general administrative tasks as assigned.

Skills

Receptionist experience

Customer service

Communication skills

Problem solving

English proficiency

Tools

Microsoft Office

Excel

Job description

Great Lakes Management Company is seeking a courteous on-call receptionist to provide front-desk service for residents, staff and visitors. You will answer phones, greet guests, and support the facility's communications hub during emergencies.

You will monitor security and safety systems, forward messages quickly, and assist with basic administrative tasks while maintaining confidentiality. The role requires strong customer service, clear communication, and comfort with aging populations.