Front Desk Concierge for Resident Services

Great-Lakes-Management-Co.; Plymouth (MN); On-site; USD 22,000 - 25,000; Full time

Job summary

Great Lakes Management Company is seeking a friendly receptionist to provide courteous front-desk service at our Plymouth, MN facility. You will manage multi-line calls, greet residents and visitors, and relay messages to staff while supporting daily administrative tasks.

The role focuses on safety, security, and timely communication, with shift coverage on weekends and holidays. Strong customer service and basic computer skills are essential.

Qualifications

• Minimum 1 year receptionist experience with multiline phone system and High School Diploma or GED.
• Computer skills with basic knowledge of Microsoft Office and Excel applications.

Responsibilities

• Deal professionally and courteously on the phone and in person with residents, visitors, staff, and all others.
• Be conscious of tenants’ safety by monitoring the appropriate safety systems and emergency response system.
• Ensure staff responds in a timely manner to any situation that arises.
• Accurately take messages and pass them on to the relevant person in a timely manner.
• Maintain security procedures for keys, pagers, and monitoring the security camera system.
• Advise individuals making inquiries about services provided at the facility.
• Respond to emergencies following facility procedures.
• Complete miscellaneous duties such as copying, filing, typing, mailing and updating records.
• Adhere to all GLMC policies and procedures.

Skills

Customer service

Communication

Problem solving

Multiline phone system

English proficiency

Reading/Writing/Math basics

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Job description

Great Lakes Management Company is seeking a friendly receptionist to provide courteous front-desk service at our Plymouth, MN facility. You will manage multi-line calls, greet residents and visitors, and relay messages to staff while supporting daily administrative tasks.

The role focuses on safety, security, and timely communication, with shift coverage on weekends and holidays. Strong customer service and basic computer skills are essential.